System Operations Admin

POSITION SUMMARY

This position is responsible for designing, organizing, modifying and supporting the organization’s computer and server systems. The position is responsible for maintaining data center functions and achieving high performance of the various business applications by tuning the server environment as necessary.  This includes ensuring the availability of client/server applications, configuring all new implementations and assisting to develop processes and procedures for ongoing management of the server environment. 

 ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 

Essential Functions Statement(s)

• Manages the server environment, both blade and rack mounted systems. Multiple operating systems and hardware types.
• Manages the SAN infrastructure.
• Serves as the Domain & Active Directory administrator.
• Manages all Microsoft licensing.
• Serves as a Microsoft 365 administrator.
• Manages the VMware hypervisor environment.
• Manages the Mobile Device Management program.
• Manages the Backup and Disaster Recovery program.
• Assists in managing the EDR program.
• Manages the IT Asset Management System.
• Provides Tier II Help Desk support.
• Manages the two Data Centers, including power distribution, generators and battery backup systems.
• Assist on the Server environment design, capacity and security planning.
• Oversee functionality and connectivity of all servers, including but not limited to e-mail, print,file and backup servers and their associated operating systems and software. 

• Assist the Network/Telecom Officer in the management of all network hardware and equipment, including routers, switches, and UPS’s.

• Perform server and security audits; assist with system backups and recovery.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Review Security reports daily.
• Provide guidance to other members of the team.
• Adhere to written bank policies and procedures as directed.
• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conforming to a set of values and accepted standards.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving-Ability to find a solution for or to deal proactively with work-related problems.
• Demonstrate a professional and positive team player mentality.
  
  SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED), Bachelor’s Degree or higher in

 I.T. related field preferred but not required.

Experience : Two or more years of experience in System/Network Support environment preferred.

Computer Skills:  

Excellent knowledge of Windows 10 and 11 desktop operating systems.

Working knowledge of Windows Server 2012/2016/2019 operating systems.

Working knowledge of VMware vCenter and vSphere environments

            Excellent knowledge of Microsoft Office suite of products.

            Network and Internet connectivity knowledge

            Working knowledge of switch, router, firewall and wireless management

            Support of PC peripherals, to include printers, scanners and USB devices.

            Understanding of Malware prevention management.

Certificates & Licenses: Certifications a plus but not required.  

Other Requirements

PHYSICAL DEMANDS

Other Physical Requirements

WORK ENVIRONMENT

An office environment in a controlled atmosphere building; some outside work will be required from time to time.

Education : High School Graduate or General Education Degree (GED), Bachelor’s Degree or higher in

 I.T. related field preferred but not required.

Experience : Two or more years of experience in System/Network Support environment preferred.

Computer Skills:  

Excellent knowledge of Windows 10 and 11 desktop operating systems.

Working knowledge of Windows Server 2012/2016/2019 operating systems.

Working knowledge of VMware vCenter and vSphere environments

            Excellent knowledge of Microsoft Office suite of products.

            Network and Internet connectivity knowledge

            Working knowledge of switch, router, firewall and wireless management

            Support of PC peripherals, to include printers, scanners and USB devices.

            Understanding of Malware prevention management.

Certificates & Licenses: Certifications a plus but not required.